Refund Policy

Refund Policy

 

In case if you are not happy with our products and if you are not interested in exchange,you can return the products and  we will happily refund the full order amount back to you. To initiate a return, please login to My-Account page and visit the orders section. You can send us an email to support@bigonbuy.com also for any support including return and refunds.

 

 

You need to initiate the return and refund  request within 2 days of the delivery date. Unfortunately, we will not be able to do the refund after 2 days of delivery date.

 

 

Then our team will guide you through the procedure. You need to return the product. Most of the cases, our shipping partner will do the return pickup from you. If return pickup is not possible, we will request you to ship the product and the return address also will be informed to you.

 

 

Once the item returned to the return address and after the quality checks are completed, the refund will be initiated from our side.

 

 

The refund procedures are explained below.

 

 

For orders paid with debit/credit card or other net banking, the full refund amount will be transferred back to the same account. It may take up to 10 days for the refund depending upon the banking partners.

 

 

For Cash On Delivery orders, the refund amount will be transferred to your shopping wallet in www.bigonbuy.com. The wallet amount can be used for fresh orders from www.bigonbuy.com . The wallet amount cannot be transferred to bank accounts or any third party payment providers.

 

 

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