Frequently Asked Questions

We are an Indian online shopping destination for the fashion and clothing products for Men, Women and kids. We deal with home needs and gadgets related products also. Our office is located at Hawa Sarak, Jaipur, Rajastan. Our email address is

Presently we do not have our own manufacturing facilities. We are sourcing hand picked products from various manufacturers located in different parts of India

Placing an order in is very easy. Select the item you intend to buy from our product page and click ‘Add to Cart’. Add as many products you want to buy. Once everything is added to the cart, click the cart button at top of the website and click checkout. Fill in the required details and Pay for your order.

Once the payment process is over, you will get a confirmation message that your payment is processed and the order has been received by us. You will receive an order confirmation number through an email from BigOnBuy

You can check the status of your order at My Account page after logging into your account in Once the order has been shipped, you will be updated with the shipment tracking number.

Yes, You need to signup or create an account to buy from BigOnBuy.

No. Presently we do not ship to international locations. Our shipping is restricted only to locations inside India

Normally, we process and ship your order within one working day. The shipping time may take 3 to 7 days depending on your location. The shipping may delay because of country wide or area wise lockdowns/curfews, epidemic or pandemic outbreak, natural calamities such as storms/ flood, Harthals/strikes etc.

We offer FREE SHIPPING  for all orders above Rs 699/-. For orders below Rs 999/- we will charge you a flat rate of Rs 70/- towards the shipping cost.

Usually, you cannot place an order for the products which are out of stock. But in case if the product becomes out stock after placing the order, we will notify you the same through email and refund of full order amount will be made to you.

No. We do not ship or deliver to PO Box. We need full physical address including street number, house details, pincodes etc for door to door delivery.

You have option to change the shipping address before the order has been shipped

The most common reason for not delivering the order to you is wrong shipping address. If the shipping address provided by you is wrong and if the order returned to us because of wrong shipping address, we will consider that the order has been closed and no refund will be initiated.

Yes. It is 100% safe to use your credit/debit or ATM cards in BigOnBuy. All the card payments are processed through safe and secured payment gateways using advanced encryption technology.

You need to send an email to to cancel the order. Such cancellation of order is possible only before the shipping. Once the order is shipped, we cannot cancel the order.

We always deliver quality products which will make you happy and satisfied. So we do not expect any returns. But incase if you are not satisfied with the products delivered, you can return the products to us. Full product cost will be refunded. Please note that the shipping charges will not be refunded. please read our refund policy for more details.